Privacy Policy

Hello, welcome to our privacy page.

Moore & Moore Living is run by Catherine Moore (sole trader) and is committed to protecting and respecting your privacy. Moore & Moore Living provides psychological therapy, training, public workshops and CBT lifestyle consultancy services directly to individuals and employees via their employing organisation.  This is provided via in-house therapy, public workshops or talks, self-employed administrator support, and may include third-party partnership organisations. 

 We will only use information provided to us for specified and lawful purposes as provided under the General Data Protection Regulation and will handle this information both respectfully and responsibly.

This statement tells you what to expect when we collect personal information via our site. For the purposes of the Data Protection Act 2018 (the Act), the data controller is Moore & Moore Living, of 40 Elm Hill, Norwich NR3 1HG.

Information we collect from you via the website

Moore & Moore Living are able to demonstrate our compliance with the Data Protection Act 2018.  We process data on the basis of consent which we allow you to withdraw. We may collect and process the following data about you:

Information that you provide by completing the Contact Us form on our website, https://moore-living.com (our site).

Details of your visits to our site and the resources that you access, although these are not individually identifiable.

Please note that information submitted to Moore & Moore Living over this website is normally unprotected until it reaches us and therefore users should not send confidential details via our Appointments form.

Please note that the links to other websites on our site will have their privacy policies and that we do not accept any responsibility or liability for these policies.

Cookies

We use cookies or similar technologies. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify when the browser visits each page. Click this useful video from Google to watch and understand this better. Unless you adjust your browser settings to refuse cookies, we will send cookies to your browser when you interact with Moore & Moore Living. These may be ‘session’ cookies, meaning they delete themselves when you leave any of our sites or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service and optimise our Website.

You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.

  • We use Squarespace Analytics cookies on our site to understand how the site is being used to improve the user experience.
    The cookies collect information about our site including the number of visitors to the site, where the visitors have come to the site from and the pages they visited. All user data is anonymous. 

  • You can read about Squarespace cookies policy and opting out at https://www.squarespace.com/cookie-policy/

Links to Other Websites

Our Website may contain links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to visit from our Website. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. We encourage you to review the privacy policies of those other websites so you can understand how they collect, use and share your information.

Security

We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

Referral Information

Written referral information we receive typically includes, but is not limited to, name, address, phone number, date of birth, occupational/employment and medical information. This information enables Moore & Moore Living to ensure that the service provided is both safe and appropriate for the situation, source a suitable practitioner and enable delivery of the service.

Where instruction from a referring party has been received by Moore & Moore Living to provide services, we will seek your explicit consent to share your information at the start of treatment. If we are asked to provide written assessment, update and discharge reports to the referring party, then explicit consent will be sought from you.

·       You are under no obligation to provide any such information. 

·       You have the right to be provided with a copy of your personal data held by us;

·       to request the rectification of any errors in your personal data held by us;

·       to request that we cease processing your data;

·       to request that we restrict the processing of your personal data;

·       to request that your data be transferred to a third party.

You can also exercise the rights listed above at any time by contacting us at info@moore-living.com

Storage of Personal Data

Moore & Moore Living has used all reasonable care in compiling the content of this website but cannot accept liability for any errors or omissions. We will update material errors in the information if we are made aware of such errors, in a timely manner.

As part of service provision, Moore & Moore Living may then collect data from additional sources including, but not limited to, professional practitioners providing the service, an employer, and treating practitioners.

Data created by Moore & Moore Living may include, but not be limited to, assessment findings, communication and observation notes, written reports and electronic communications.

Data will only be held and processed where it is necessary to support the legitimate interest of our business except where such action will be overridden by your interests or fundamental rights and freedoms which require protection of personal data.

How your data is stored

Moore & Moore Living works mainly on a paperless basis, apart from some questionnaires which are completed by paper. Clinical questionnaires and paper contracts are stored in a locked filing cabinet and behind two other locked doors (BABCP guidelines).  All other clinical data or contact details is stored within GDPR compliant Microsoft software, and all Moore & Moore Living equipment utilised to access this area is secured using anti-virus and firewall software. Individual passwords are issued, changed, and all access is timestamped and fully traceable.

Any clinical relevant data transmitted by Moore & Moore Living by email is sent via encrypted File Share and any attachments containing personal data are password protected. Moore & Moore Living does not transfer data/information outside of the European Economic Area. 3.

Online community newsletter sign up email address when you opt in to the community email list. This data is held in MailChimp. Those who sign up do so to a monthly email of resources and infrequent marketing communications about new products and services.

Any data transmitted by Moore & Moore Living by email is sent via encrypted emails and any attachments containing personal data are password protected. Moore & Moore Living does not transfer data/information outside of the European Economic Area. 3.

Processing of Data

Data will only be held and processed where it is necessary to support the legitimate interest of our business and vital interest of our clients, except where such action will be overridden by your interests or fundamental rights and freedoms which require protection of personal data.

Sharing information

You have the right to access all information held about you in accordance with the GDPR. Where Moore & Moore Living  is holding data related to the provision of professional services, this data may be requested by the referring party (data controller). We may require valid forms of identification in order to process your request. Please note it can take up to one month for this data to be provided.

Data security breaches

Moore & Moore Living takes management of your personal data extremely seriously and takes all reasonable steps to appropriately secure your data. In the event that a data security breach occurs, you will be notified at the earliest opportunity (either directly or via a referring party where applicable) and information will be provided regarding the nature of the breach and action being taken. Notification to parties such as the ICO and/or law enforcement agencies will be given as appropriate.

Retention and destruction

Clinical information will be retained for a minimum period of eight years as a regulatory requirement. In the case of a child record, the records will be retained until the 25th birthday (or 26th birthday if the patient was 17 at the conclusion of the treatment).

Information Commissioner’s Office (ICO)

We are registered with the ICO https://ico.org.uk/

Getting In Touch

Huge well done! you just reached the end of this policy. We’re super impressed. We have designed it to be as transparent, clear and useful as possible. If you have any questions about this Policy or our treatment of your personal information, would love to hear from you: Please email us at: info@moore-living.com

Review

This policy may be updated as required to ensure its compliance with data protection legislation and to exercise best practice. Last updated 03/10/2018